Refund Policy

2.1 Refund Eligibility

Refund eligibility varies depending on:

• • The type of service booked
• • How far in advance the cancellation is made
• • The specific terms of your booking
• • The reason for cancellation

2.2 Non-Refundable Items

The following are generally non-refundable:

• • Processing fees
• • Last-minute cancellations (less than 24 hours notice)
• • No-shows
• • Partially used services

3.1 Hotel Bookings

• • Full refund if cancelled 7+ days before check-in
• • 50% refund if cancelled 3-7 days before check-in
• • No refund if cancelled less than 3 days before check-in
• • Special conditions may apply during peak season

3.2 Activities & Tours

• • Full refund if cancelled 48+ hours before start time
• • 50% refund if cancelled 24-48 hours before start time
• • No refund if cancelled less than 24 hours before start time
• • Full refund if activity is cancelled by us

3.3 Transportation Services

• • Full refund if cancelled 24+ hours before pickup time
• • 50% refund if cancelled 12-24 hours before pickup time
• • No refund if cancelled less than 12 hours before pickup time

3.4 Vehicle Rentals

• • Full refund if cancelled 72+ hours before rental start
• • 50% refund if cancelled 24-72 hours before rental start
• • No refund if cancelled less than 24 hours before rental start

4.1 How to Request a Refund

• 1. Log in to your account or use our booking retrieval system
• 2. Locate your booking
• 3. Click the 'Cancel Booking' button
• 4. Follow the prompts to submit your refund request

4.2 Refund Timeline

• • Refund requests are processed within 1-2 business days
• • Credit card refunds typically take 5-10 business days
• • Bank transfer refunds may take up to 14 business days

5.1 Weather Conditions

In case of severe weather conditions:

• • Full refund if service is cancelled by us
• • Option to reschedule at no additional cost
• • Weather-related cancellations must be confirmed by our team

5.2 Force Majeure

In cases of force majeure (natural disasters, pandemics, etc.):

• • Special refund terms may apply
• • Each case will be reviewed individually
• • Alternative solutions may be offered