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How can we help!? How do I book a car? Does the rental supplier offer additional insurance and other add-ons? Can I switch fuel policies? View all questions

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Frequently Asked Questions

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1. Search cars according to your itinerary, pick-up, and drop-off locations. 2. Select the car model, enter the main driver's info, add insurance or add-ons, and submit your booking. 3. Receive a confirmation email.

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Most rental suppliers will offer additional insurance or add-ons. Some branch staff may offer insurance or add-ons at pick-up. You should carefully consider whether to purchase them according to your requirements. If you really need to purchase, please keep the receipt.

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In most cases, you can select insurance and add-ons at the time of booking, including child seats, additional drivers, GPS, etc. Please refer to the actual options displayed on the page. Taxes and fees for add-ons are usually paid for at the rental branch, and will not be added in the booking total. Please contact the rental branch for the specific amount. If you need to book add-ons after submitting your booking, we recommend contacting the rental branch directly.

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Most rental companies have their own fuel policy. It's a good idea to check the details at the branch when you pick up your car.

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Unfortunately, fuel policies cannot be changed.

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Help Articles

Can I specify the brand and car model I want?

Yes, suppliers generally provide the specific brand or model of their cars, but you can see each car...

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I've paid but haven't received a confirmation email or pick-up voucher, what should I do?
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How is the rental period calculated?

Rental fees are calculated based on a daily billing cycle where periods less than 12 hours are treat...

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What does fuel policy mean?

The rental policy tells you whether you need to refill the tank before you drop off the car. Most re...

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What kind of fuel does the car take?

The type of fuel your car takes will be listed in the rental contract (the exact details will be pro...

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What is the cancellation policy?

If you cancel your booking before the free cancellation deadline, you'll receive a full refund. Afte...

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What is the no show policy?

If any of these scenarios, any money already paid will not be refunded. What's more, the rental comp...

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How do I cancel my booking?

You can cancel the booking for free on the booking details page within a specified time period. Once...

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How do I make changes to my booking?

If you want to rent a car for longer than originally booked, you can check with the staff at the ren...

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How long will it take to receive a refund after cancellation?

Usually, the refund amount will be issued to your original account of payment within 2 weeks. The ex...

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