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Frequently Asked Questions
Help Articles
Can I specify the brand and car model I want?
Yes, suppliers generally provide the specific brand or model of their cars, but you can see each car...
How is the rental period calculated?
Rental fees are calculated based on a daily billing cycle where periods less than 12 hours are treat...
What does fuel policy mean?
The rental policy tells you whether you need to refill the tank before you drop off the car. Most re...
What kind of fuel does the car take?
The type of fuel your car takes will be listed in the rental contract (the exact details will be pro...
What is the cancellation policy?
If you cancel your booking before the free cancellation deadline, you'll receive a full refund. Afte...
What is the no show policy?
If any of these scenarios, any money already paid will not be refunded. What's more, the rental comp...
How do I cancel my booking?
You can cancel the booking for free on the booking details page within a specified time period. Once...
How do I make changes to my booking?
If you want to rent a car for longer than originally booked, you can check with the staff at the ren...
How long will it take to receive a refund after cancellation?
Usually, the refund amount will be issued to your original account of payment within 2 weeks. The ex...